Introduction
At Retail Rolls, we want you to be completely satisfied with your purchase. Our Refund Policy outlines the conditions under which you can request a refund or exchange for products purchased from our website [https://retailrolls.com/].
Eligibility for Refunds
- Timeframe: You may request a refund within [30] days of receiving your order. After this period, we may not be able to offer a refund or exchange.
- Condition of Products: Products must be returned in their original condition, unused, and with all original packaging and tags intact. We reserve the right to refuse refunds for products that do not meet these conditions.
How to Request a Refund
- Contact Us: To initiate a refund, please contact our customer service team at nazirkhan.abassi@gmail.com with your order number and the reason for the return.
- Return Instructions: Once your request is reviewed, we will provide you with return instructions and a return authorization number if applicable. Please follow these instructions carefully to ensure that your return is processed smoothly.
Refund Process
- Inspection: Upon receiving your returned product, we will inspect it to confirm that it meets our refund criteria. This process may take up to [7] business days.
- Refund Issuance: If your return is approved, we will process your refund to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.
Exceptions
- Non-Refundable Items: Certain items may be non-refundable, including but not limited to personalized or custom products, perishable goods, and final sale items.
- Shipping Costs: Shipping and handling fees are non-refundable. You are responsible for any return shipping costs unless the return is due to an error on our part.
Exchanges
If you would like to exchange a product for a different size or color, please follow the same procedure as for requesting a refund. Once the return is received and inspected, we will process your exchange request and send out the new item.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at nazirkhan.abassi@gmail.com. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at nazirkhan.abassi@gmail.com. We are here to help and ensure that you have a positive shopping experience with us.
Thank you for shopping at Retail Rolls. We appreciate your business and are committed to providing you with excellent service.
